At jlpub, your privacy matters. This page explains what personal information we collect, why we collect it, and how we keep it safe for every Filipino member on our platform.
Last Updated: 2025
This Privacy Policy applies to all members and visitors of the jlpub platform in the Philippines. By registering an account or continuing to use our services, you acknowledge that you have read and understood how we handle your personal data. If you have any questions, the FAQ page is a good starting point.
When you create an account on jlpub, we collect the personal details you provide during the registration process. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details. We collect this information because it is necessary to verify your identity, confirm that you meet the minimum age requirement, and set up your account correctly. Your date of birth is used specifically to ensure compliance with age-restriction rules applicable to online gaming platforms in the Philippines. Without this information, we are unable to open or maintain an account for you.
We may also ask for a government-issued identification document as part of our Know Your Customer (KYC) process. This is a standard requirement for licensed gaming platforms and helps protect both you and the platform from fraud and identity theft. KYC documents are stored securely and accessed only by authorised personnel for verification purposes. Once verification is complete, your documents are retained only for as long as required by applicable regulations. You will be notified through your registered contact details if any additional verification is needed.
As you use the jlpub platform — whether browsing promotions, placing bets, joining bingo sessions, or playing live casino games — we automatically collect data about your activity. This includes pages visited, games played, bet amounts, session duration, device type, operating system, browser version, and IP address. This data helps us understand how members use the platform so we can improve performance, fix technical issues, and personalise your experience where appropriate. Usage data is also used to detect unusual patterns that may indicate fraudulent activity or a breach of our Terms and Conditions.
We use cookies and similar tracking technologies to collect some of this information. Cookies allow us to remember your preferences, keep you logged in during a session, and measure how different parts of the platform are performing. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of the platform work. We do not use cookies to serve third-party advertising. All cookie data is processed in accordance with this Privacy Policy and applicable Philippine data protection requirements.
All deposits and withdrawals made through jlpub are recorded as part of your account transaction history. We collect payment method details, transaction amounts, timestamps, and reference numbers to process your financial requests accurately and maintain a complete audit trail. Full payment card numbers are never stored on our servers — payment processing is handled by our trusted payment partners who operate under their own security and compliance standards. We retain transaction records for the period required by applicable financial regulations in the Philippines.
Transaction data may be reviewed by our compliance team as part of routine anti-money laundering checks or in response to a specific investigation. If a withdrawal is flagged for review, we may request additional documentation to confirm the source of funds. This process is in place to protect all members and to ensure the platform operates within legal requirements. Any concerns about a specific transaction can be raised through the FAQ page. We do not share your financial data with third parties for marketing or commercial purposes.
Your personal data is used to operate your account, process transactions, verify your identity, deliver customer support, and send you relevant communications about your account or platform updates. We may also use aggregated, anonymised data to analyse platform trends and improve our services. We will only send you promotional communications if you have opted in to receive them, and you can opt out at any time by updating your account preferences or visiting the FAQ page for guidance. We do not use your personal data to make automated decisions that significantly affect you without human review. Data use is always proportionate to the purpose for which it was collected.
jlpub does not sell your personal data to third parties. We may share your information with payment processors, identity verification providers, and fraud prevention services where necessary to deliver our services. We may also disclose data to regulatory authorities or law enforcement agencies when required by Philippine law or a valid legal order. Any third party that receives your data is required to handle it in accordance with applicable data protection standards and is not permitted to use it for their own commercial purposes. We will inform you of any significant changes to how your data is shared, to the extent permitted by law.
We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. These include encrypted data transmission, access controls that limit who can view sensitive information, regular security assessments, and secure server infrastructure. Passwords are stored using industry-standard hashing techniques and are never visible to our staff. We also monitor our systems continuously for signs of suspicious activity or potential breaches.
Despite these measures, no online platform can guarantee absolute security, and you also play a role in keeping your account safe. You should use a strong, unique password for your jlpub account, avoid sharing your login credentials with anyone, and log out after each session especially when using a shared device. If you suspect that your account has been accessed without your authorisation, please change your password immediately and contact us through the FAQ page. We will investigate any reported security concern promptly and take appropriate action to protect your account.
As a member based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal data. These rights include the right to be informed about how your data is processed, the right to access a copy of the personal data we hold about you, the right to correct inaccurate information, and the right to object to certain types of processing. You also have the right to request the deletion of your personal data in circumstances where we no longer have a lawful basis to retain it, subject to our legal and regulatory obligations.
To exercise any of these rights, you can submit a request through the contact details provided on the FAQ page. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that some requests may require us to verify your identity before we can process them, to ensure that we are disclosing or modifying data only at the direction of the account holder. If you believe your data rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving any concerns fairly and transparently.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations. Transaction records, identity verification documents, and account activity logs are kept for the minimum period mandated by Philippine financial and gaming regulations. Once the retention period has elapsed and there is no longer a legal basis to keep your data, we will securely delete or anonymise it. If you close your account, we will begin the data deletion process in accordance with our retention schedule, though some records may need to be kept for a longer period to satisfy regulatory requirements.
You may request information about the specific retention periods that apply to your data by contacting us through the FAQ page. We review our data retention practices regularly to ensure they remain proportionate and compliant. Where data is anonymised rather than deleted, it can no longer be linked back to you and is used only for aggregate statistical analysis. We do not retain data beyond what is necessary for the purposes described in this Privacy Policy. Our goal is to hold your information only for as long as it genuinely serves a legitimate purpose.
jlpub is strictly an adults-only platform and is not intended for use by anyone under the age of 21 in the Philippines. We do not knowingly collect personal data from minors. If we become aware that a member has provided false information about their age during registration and is in fact under the legal minimum age, we will immediately suspend the account, void any associated transactions, and delete the personal data collected. Parents and guardians who believe a minor may have registered on the platform are encouraged to contact us immediately through the FAQ page so we can take prompt action. We take our responsibility to prevent underage access seriously and use age verification measures as part of our registration process.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make a significant change, we will notify registered members through their registered email address or via a notice on the platform. The updated policy will always be available on this page with a revised effective date at the top. Continued use of the jlpub platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have questions about any update, the FAQ page will be updated to reflect the most current information.
Our FAQ page has clear answers written for Filipino members. You can also review our Terms and Conditions or visit the Responsible Gaming page for related information.